{"id":497,"date":"2023-11-22T18:47:45","date_gmt":"2023-11-22T18:47:45","guid":{"rendered":"https:\/\/quickcourses.co.uk\/product\/customer-service-training-managing-customer-service\/"},"modified":"2024-01-06T21:41:37","modified_gmt":"2024-01-06T21:41:37","slug":"customer-service-training-managing-customer-service","status":"publish","type":"product","link":"https:\/\/quickcourses.co.uk\/?product=customer-service-training-managing-customer-service","title":{"rendered":"Customer Service Training &#8211; Managing Customer Service"},"content":{"rendered":"<p>The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. <br \/><span id='lms-outcomes' class='lms-outcomes'>Learning Outcomes:<\/span><\/p>\n<ul>\n<li>Identify ways to establish links between excellence in customer service and your business practices and policies.<\/li>\n<li>Develop the skills and practices that are essential elements of a customer service-focused manager.<\/li>\n<li>Recognise what employees are looking for to be truly engaged.<\/li>\n<li>Recognise who the customers are and what they are looking for.<\/li>\n<li>Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. 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